Vi Inbound · Call Quality Audit
✦AI-powered quality insights across every call. Auto-scored, no sampling. Review before action.
905
Calls Audited
100% coverage
18
Agents Evaluated
75.9%
Avg QA Score
▲ vs manual QA
2,065
Interactions Analyzed
~88 hrs
13
Fatal Errors Flagged
< 1m
Per-Call Audit Time
auto
QA Parameter Performance% of calls passing each check
Compliance & soft-skill checks
Every call scored against the full QA rubric automatically
Agent performance
Ranked by average QA score across audited calls
Top performers
Needs coaching
Voice Analyticsauto-tagged from every conversation
QA score trend
Average quality score over time
Language mix
Auto-detected
Sentiment
Across analyzed calls
Top Auto-Detected Topics & Pain Pointswhat customers are calling about
Skit.ai Call Quality Audit · automated QA + conversation intelligence for Vi Inbound